Frequently Asked Questions
You got the questions, We got the awnsers!
General
Our address is 565 Vinette rd, Hammond, ON, K0A 2A0. By appointment only.
Our normal service area is the Ottawa-Gatineau region. We can also travel further depending on type of event.
Monday: 9am -4pm
Tuesday: 9am -4pm
Wednesday: 9am -4pm
Thursday: 9am -4pm
Friday: 9am -4pm
Saturday: Closed
Sunday: Closed
Warehouse hours may differ
Our warehouse is open by appointment only. Please contact us if you would like to see equipment in person
Rockland Event Rentals can offer 24/7 service. If you require after hours service, please contact us for a quote.
Reserving Equipment
Our equipment is rented on a first come first served basis so we recommend to book as soon as possible. For large events we recommend to book at least 6 months in advance.
We know that it might be hard to have final numbers until closer to your event. We allow changes of up to 15% of the total for most items including tables and chairs. All numbers must be final 7 days before delivery
Our equipment is rented on a per event basis and not per day. Pricing is for 1 day events giving you access to the equipment 1-2 days before the event and 1-2 days after the event at no additional cost. For events taking place over multiple days, please contact us for a quote.
You can make a reservation by the following means
- Online store
- Email info@rocklandeventrentals.ca
- Call (613) 417-3598
- Fill out contact form HERE
Yes. A deposit is required for all orders. Please see payment section
For all orders within 72hrs of the event please contact us. Rockland Event Rentals reserves the right to charge a Rush Fee for last minute orders.
We might also not be able to accommodate last minute requests.
You will not be able to place online orders for events within 72hrs
Deposits & Payments
When you make a reservation, We reserve that equipment for you and will turn away other potential customers for this equipment. That is why we must charge a Non-Refundable deposit.
Non-Refundable deposit is 30% of the order total for orders under $2,000 and 50% for orders of $2,000 or more.
The balance for your order is due in full 7 days before your event.
We accept the following payment methods:
- E-Transfer
- Credit Card (3% fee applies)
- Certified check
The preferred payment method is by E-Transfer. The payments can be sent to info@rocklandeventrentals.ca. No password required as we have auto deposit.
The 3% transaction fee is a fee applied to all invoices paid by credit card. This is a standard fee charged by the processing company.
For online bookings, a credit card is required. the 3% fee WILL NOT be charged for the initial book. If the balance is later paid by Credit Card, the fee will apply
Order Pickup
Yes. you can absolutely pickup your order yourself. Simply choose the pickup option at checkout.
It is your responsibility to have a vehicle big enough to pickup the full order in a single trip. additional charges apply for multiple pickup appointments.
Your vehicle must also be suitable to securely transport the equipment. If our team believes the equipment will be damaged we will not let you leave with your order.
Some customers underestimate the size of the items rented. Please contact us if you are not sure if your vehicle is suitable.
Some items may need delivery such as:
- Equipment our team must setup (Large tents)
- Equipment that needs specialized carts to move
- Large items such as 6ft round tables.
When you choose to pickup your equipment, You will receive an email the week of your event with different options for times to pickup. Respond to the email with the time that works best for you. Your order will then be ready for pickup at that time.
A $30 fee will be charged for missed appointments. Being late 30+ minutes is considered a missed appointment.
If you can no longer make your appointment on time, please contact us as soon as possible.
Delivery
Our curbside delivery is our standard delivery service. once on location, our team will unload the items and leave them within 25ft of our truck on the same level. This includes leaving equipment in the driveway or inside garage, under the tent if our truck can drive next to it or in open backyards for short distances.
Your items will be delivered 1-2 days before the event and picked up 1-2 days after. you will be contacted 1-2 weeks before to confirm delivery date. Our driver will then call you when we are on our way. We will do our best to accommodate time preferences but must make a delivery route that makes sense for our team.
Curbside services available:
Curbside Delivery Rockland: For deliveries in Clarence-Rockland, Cumberland or Sarsfield.
Curbside Delivery Ottawa: For deliveries within urban boundaries of the city of Ottawa
Curbside Delivery Prescott-Russell: For all other municipalities in the counties of Prescott-Russell.
Any other locations will require custom delivery.
The custom delivery is for all deliveries that do not meet our curbside delivery criteria.
Custom delivery is required for:
- Locations not covered by the curbside delivery options
- Drop off locations is greater than 25ft from trucks
- delivery required inside building
- Stairs, Elevators and loading docks
- Gates and doors
- Hills or uneven terrain
The exact time delivery is an additional fee on top of delivery when the items must be delivered and picked up at an exact time.
This includes:
- Delivery and pickup at a specific time.
- Delivery and pickup on weekends
- Delivery and pickup on the same day
No, the delivery fee does not include setting up the equipment. Setup is available at an additional cost.
Note: Some items such as Large tents have the setup included in the price.